GENERAL QUESTIONS

 

HOW WILL I KNOW IF A FRAME WILL LOOK GOOD ON ME?

That’s what we are here for! Call, email or text and we will gladly assist for a quick and easy process. Sending a photo of yourself with and without your current sunglasses/eyeglasses is always a good idea. Not to brag but we are pretty good at choosing for our clients.

Call - (305)441-0399 / Text - (305)457-7607 

DO YOU SHIP INTERNATIONAL?

But of course. Our preferred carried is DHL Express but at times we might choose UPS. Please refer to the "Shipping & Returns" page for more information.

CAN I MAKE CHANGES TO AN EXISTING ORDER?

Yes. Please email at info@twelvesixtynine.com or call us and we will make the necessary changes. If the order has already shipped then we can intercept or send out an additional package.

CAN I RETURN OR EXCHANGE MY ORDER?

That is correct. Welcome to return within 14 days of receipt. Some items could be listed as final sale and will appear in the product page. For more information please visit the "Shipping & Returns" page.

DO YOU CUSTOMIZE OR REPLACE LENSES?

It's one of our favorite things to do. Welcome to bring in or ship to us your existing sunglasses and we will gladly assist with a lens swap. Products will range from tinted lenses with UV protection to Polarized lenses. Custom lenses are hand dyed and you have virtually all the colors available to select from. Hit us up and we can create something amazing.

DO YOU STILL HAVE QUESTIONS BEGGING TO BE ANSWERED?

We are always up for a nice convo. Reach out, we are here to help. 

Call: (305)441-0399
Text (305)457-7607
Email: info@twelvesixtynine.com