GENERAL QUESTIONS
  • Can I order over the phone?

Yes, in fact we encourage you to contact us if you have any questions regarding fit or need a styling tip. We are just a call away. Please contact at (305)441-0399. If you prefer email then proceed via info@twelvesixtynine.com

  • How about chat?

Please refer to the bottom right of your browser and click on the chat window. We will gladly serve you. If contacting after 9PM ET there is a chance we will be getting back to you the next business day.

  • Can I make changes to an existing order?

Yes. Please email or call us and we will make the necessary changes. If the order has already shipped then we can intercept or send out an additional package.

  • Where do the frames ship from?

All orders are fulfilled directly from our Miami, FL location.

  • Are packages insured?

Yes, all orders are insured for the purchase amount to protect both parties. 

  • Is there gift wrapping available?

If requested we will gladly gift wrap your sunnies so the receiver is pleasantly surprised.

  • Need more help?

Just give us a ring or email us. We promise to make your shopping experience as pleasurable as possible. 

Telephone: (305)441-0399

email: info@twelvesixtynine.com