DOMESTIC SHIPPING

We offer free shipping within the US and Puerto Rico via UPS Ground. Orders are processed within 1 business day and all packages are insured against theft or loss. High ticket items will require signature unless refused by client. An expedited shipping is available via UPS Next Day Air. Certain items might require and additional handling time.

Q&A

How do I track my order? Once the order is placed you will receive an automated email with the tracking information. If it happened to miss your inbox, you can always contact via chat or email at info@twelvesixtynine.com and we will promptly assist.

Can I change my shipping address? Of course, call, text or email and we will be sure to make the appropriate changes. 

Can I request a preferred shipping carrier? Yes, once order is placed please contact us to notify what method works best in your area. 

Is signature confirmation required? Unless requested, all $300+ packages will ship with signature confirmation. Now, we normally contact via text or email prior to shipping to verify what method is preferred. 

INTERNATIONAL SHIPPING

Worldwide international shipping is offered via DHL Express with an average transit time of 2-5 days max. Since each Country has their own customs policies we are not responsible for delays caused by their handling time. As for VAT and duties, they are the buyers responsibility. Now, we will do our best to provide the most accurate information so it's processed as efficient as possible.

Note: There is a chance we might ship via UPS Intl. considering shipping rates vary regularly and carriers compete with one another. Once we create the label you will be notified which carrier was selected. 

RATES

Canada & Mexico $24.99

Rest of the World $39.99

Q&A

How quickly are international orders processed? Same as a domestic order, most items within 1 business day with certain exceptions that, if any, will be addressed on product page.

I'm concerned about import duties, could you assist? Certainly, please go ahead and contact via email at info@twelvesixtynine.com in order to address any questions or concerns.

Is my order insured against lost or theft? Yes, all international orders will require signature confirmation and will be insured against accidental damage or theft during transit.

RETURNS OR EXCHANGE

If you wish to return or exchange your purchase you are welcome to do so within 10 days of the delivery date. Returns are started by contacting us via email at info@twelvesixtynine and providing your order number or first and last name on the order. If 10 days have passed by from the delivery date then we are unable to offer a refund nor exchange. Refunds are not applicable to shipping cost as well as the return cost, these will be the buyers responsibility. Domestic return label will not exceed $15 unless it's a large order. 

Returns must be received in brand new, unworn conditions with all contents inside the original packaging. Item must be fit for resale.

Is it possible to return international orders? Yes you may, now, shipping fees will be the buyers responsibility. We will make every effort to make it as cost efficient and painless as possible.

I didn't love the style of fit of my item, what can I do? Please call or email to discuss alternatives that will suit you best. 

When can I expect my refund? Considering we offer Paypal, Amazon Pay as well as regular credit card payments, it can range from 2 to 10 business days.

 

Still have questions we missed? Feel free to chat, call or email.

(305)441-0399

info@twelvesixtynine.com