We offer free shipping within the US and Puerto Rico via UPS Ground. Orders are processed within 1 business day and all packages are insured against theft or loss. High ticket items will require signature unless refused by the client. Expedited shipping is available via UPS 2nd Day Air & Next Day Air. Certain items might require and additional handling time.
How do I track my order? Once the order has shipped, you will receive an automated email with the tracking information. If it happened to miss your inbox, you could always contact via chat or email at firstname.lastname@example.org and we will promptly assist.
Can I change my shipping address? Of course, call, text or email and we will be sure to make the appropriate changes.
Can I request a preferred shipping carrier? Yes, once the order is placed, please contact us to notify us what method works best in your area.
Is signature confirmation required? Unless requested, all $300+ packages will ship with signature confirmation. Now, we normally contact via text or email before shipping to verify what method is preferred.
Worldwide International shipping is offered via DHL Express with an average transit time of 2-5 days. Since each country has its own customs policies, we are not responsible for delays caused by their handling time. As for Duties & VAT, they are included in orders over $300, exceptions apply. Please contact for more information.
Note: There is a chance we might ship via UPS Intl. considering shipping rates vary regularly and carriers compete with one another. Once we create the label, you will be notified which carrier was selected.
Free Shipping on orders over $300
Canada & Mexico $24.99
Rest of the World $34.99
How quickly are international orders processed? Same as a domestic order, most items within 1 business day with certain exceptions that, if any, will be addressed on the product page.
I'm concerned about import duties, could you assist? Certainly, please go ahead and contact via email at email@example.com to address any questions or concerns.
Is my order insured against loss or theft? Yes, all international orders will require signature confirmation and insured against accidental damage or theft during transit.
RETURNS AND EXCHANGE
If you wish to return or exchange your purchase, you are welcome to do so within 10 days of the delivery date. Returns are started by contacting us via email at firstname.lastname@example.org and providing your order number or first and last name on order. If 10 days have passed by from the delivery date, we are unable to offer a refund or exchange. Refunds do not apply to shipping cost as well as the return cost, these will be the buyer's responsibility. A domestic return label will not exceed $15 unless it's a large order.
Returns must be received in brand new, unworn conditions with all contents inside the original packaging. Item must be fit for resale.
Is it possible to return international orders? Yes, you may. Now, shipping fees will be the buyer's responsibility. We will make every effort to make it as cost-efficient and painless as possible.
I didn't love the style of fit of my item, what can I do? Please call or email to discuss alternatives that will suit you best.
When can I expect my refund? Considering we offer Paypal, Amazon Pay, and regular credit card payments, it can range from 2 to 10 business days.
PRESCRIPTION AND CUSTOM LENSES
If you need to return your order, please note that prescription and custom lenses are non-refundable. However, frames can be returned within the designated time frame.
Still have questions we missed? Feel free to chat, call or email.