Shipping & Returns
First and foremost, thank you for investing your time in TwelveSixtyNine, we are extremely excited to have caught your eye; our curated selection of independent eyewear brands will definitely speak for itself.
We offer free shipping within the U.S. and Puerto Rico. All purchases are mailed through USPS Priority Mail with Signature Confirmation. Packages will be insured in case of loss or damage. Orders received prior to 3:00 P.M (EST) Monday to Friday are typically fulfilled the same day. All others orders received after the given times, will be handled the next business day. In addition, FedEx Express (1 day) shipping is also offered for an additional $25.00. If you have a preferred shipping method we are open to accommodations. For order exceeding $500 we will proceed via UPS or FedEx for added security.
We offer worldwide international shipping. All orders placed outside the U.S are shipped via DHL Express with an average transit time of 2 business days. Since each Country has their own Customs we are not responsible for delays caused by their handling time. It is the buyers duty to cover customs and VAT fees. We will do our best to provide the most accurate information so it's processed as efficient as possible.
Possible international shipping methods & flat-rate fees include:
Canada & Mexico (DHL Express) = $34.99
Intl. Shipping (Worldwide) = $45.00
Once your order is dispatched, we will be sending you a confirmation email which will include tracking as well as the expected delivery date.
RETURN & EXCHANGE POLICY
In the case of return or exchange, please call 305.441.0399 or email us at firstname.lastname@example.org with the order number (attached to the invoice) within 14 days of receiving. If 14 days have passed since your purchase was received, we are unable to offer a refund nor exchange. As far as returns, refunds are not applicable to the shipping cost, and will be a responsibility of the recipient to send the product back to us.
The eligibility for return is dependent on the following: item must be unworn and in the same condition as received. Please send your purchase back to us; our information can be found on the confirmation emailed.
Once the return is received and has passed inspection, a credit will be automatically applied to the original payment method.